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☆ Restaurants Across America Are in Crisis Because of Stubborn Diners
▼ + stars: | 2024-02-22 | by ( Corey Mintz | ) www.businessinsider.com time to read: +13 min

Unlike most in rich countries, American restaurant servers depend primarily on tips for their income. You might not know “dynamic pricing” by name, but if you’ve ever booked a flight, hotel room, or gone to the movies on a Tuesday, you understand it intrinsically: Dynamic pricing is when the price of goods or services fluctuates based on demand. “When confronted with dynamic pricing, customers react negatively,” a 2022 study said . In late 2023, after 35 years, Bayless decided to try dynamic pricing, raising the dinner menu on weekends from $165 to $185. Nick Kokonas, who cofounded Toast, also uses dynamic pricing at his Chicago restaurants.

Persons: Toast, they’re, Tipping, Michael Lynn, Zachary Brewster, Lynn, L’Oca, “, ” Adam Orman, we’ve, haven’t, Crudo, you’ve, Sherri Kimes, Rick Bayless, Bayless, It's, ” Bayless, ”, Roger Yang, Nick Kokonas, Ari Weinzweig, ” Weinzweig, Yang, Corey Mintz Organizations: National Restaurant Association, Bureau of Labor Statistics, waitstaff, Cornell University, “, Michelin Locations: America, Italian, Austin, Angeles, Chicago, Toronto, Ann Arbor , Michigan

☆ Tipping once rewarded good service. Now it determines how consumers are treated
▼ + stars: | 2023-11-17 | by ( Jessica Dickler | ) www.cnbc.com time to read: +1 min

For most people, tipping is about service. Roughly three-quarters of adults said the quality of the service they receive is a major factor in deciding whether and how much to tip, according to a recent report by the Pew Research Center. However, now consumers are prompted to tip in advance — and if they aren't generous, the service they receive could suffer. Doordash cautioned customers that opting to add a custom tip instead of using one of the suggested default amounts may influence how quickly an order is delivered. "Dashers have full freedom to accept or reject offers based on what they view as valuable and rewarding," the company said.

Persons: Michael Lynn, Doordash Organizations: Pew Research, Finance, Cornell University School of Hotel Administration Locations: U.S

☆ Tip a Self-Service Kiosk? How to Deal With the Many Requests for Tips.
▼ + stars: | 2023-11-17 | by ( Ann Carrns | ) www.nytimes.com time to read: +1 min

Mr. Rossman recalled encountering a tip screen this year at a self-checkout station at Newark Liberty International Airport. Replacing the old-fashioned tip jar, new digital payment systems have made it easy for businesses to ask customers for tips electronically. So for some, it can feel awkward to tap “other amount” or “no tip” on a payment screen if they feel that the employee or others in line are watching. More generous tipping practices took hold earlier in the coronavirus pandemic, with people inspired to help frontline workers. But as the pandemic eased, higher inflation took hold, and tipping as a percentage of a pricier meal tab became more noticeable.

Persons: Rossman, “ It’s, Michael Lynn Organizations: Newark Liberty International Airport, Cornell University

☆ How Much to Tip at a Restaurant, Hotel, Bar, and Other Places
▼ + stars: | 2023-09-30 | by ( Sarah Jackson | Lakshmi Varanasi | ) www.businessinsider.com time to read: +6 min

AdvertisementAdvertisementIt's not a big question about whether you should tip a server in a sit-down restaurant: That's pretty well-established. But what about all the other places where tip jars — virtual or otherwise — are popping up, especially since the pandemic upended tipping norms? AdvertisementAdvertisementHotel staff: It variesWhen you're traveling, budget an extra $2 to $5 per night to tip your housekeeper at a hotel, Johnson said. AdvertisementAdvertisementBeauty services: Around 20%Tipping for beauty services at places like nail and hair salons should fall in the range of 15% to 20%, Johnson said. Taxis and ride-hailing services: 15% to 20%If you're taking a taxi or using a ride-hailing service like Uber or Lyft, you'll want to go for a 15 to 20% tip, Leighton said.

Persons: Uber, —, Michael Lynn, Thomas Farley, Mister Manners, Farley, Avery Johnson, Johnson, Nick Leighton, Leighton Organizations: Service, Cornell University School of Hotel Administration, New York State Department of Labor, The Southern Academy of, American, & Lodging Association Locations: New York, Phoenix

☆ Psychologist says there are 5 things that prompt us to tip more
▼ + stars: | 2023-09-24 | by ( Jennifer Ortakales Dawkins | ) www.businessinsider.com time to read: +5 min

It's common to stress over when we should tip and how much to tip, especially in America, where tipping is often expected for certain services. Social pressure is one of the common reasons we tip, according to social psychologist and tipping expert Michael Lynn. Customers might tip a server more if they smile, maintain eye contact, or stand physically close to the customer. "When they squat down next to the table, they're on the same eye level as the customer," Lynn said. "And the greater the social connection between the server and the customer, the better the tip the server's going to get," Lynn said.

Persons: Michael Lynn, Lynn, John Seiter Organizations: Service, Americano, Cornell University's School, Hotel Administration, Utah State University Locations: Wall, Silicon, America

☆ Should you tip on restaurant takeout? Or a coffee order? We're being asked for tips more often — here's when it's OK to decline.
▼ + stars: | 2023-09-16 | by ( Sarah Jackson | Lakshmi Varanasi | ) www.businessinsider.com time to read: +7 min

Is it OK to simply not tip in some cases — even when you're asked to? You can skip the tip at self-checkout kiosks ...We know to tip for service we receive, but what if we're providing the service ourselves? Lynn also skips the tip on takeout — and even in counter-service situations, like getting a coffee and a pastry at a coffee shop. AdvertisementAdvertisementWhen the server handed Farley the final bill, though, he was hit with a prompt for another 20% tip by the card reader. "The service was not 40% service, the service was 20% service, but I was stuck into paying 40%," Farley said.

Persons: they're, Michael Lynn, Thomas Farley, Mister Manners, Farley, Lynn, it's, you've, Avery Johnson, gratuity Farley, I've Organizations: Service, Cornell University School of Hotel Administration, The Southern Academy of Locations: Wall, Silicon, New York

A former University of Alabama basketball player was behind bars Sunday night after he was arrested in connection with a fatal shootout near campus, authorities said. He was booked on suspicion of murder and was being held without bail, the office said in a statement. Miles' name wasn't on the institution's basketball roster online late Sunday. The sheriff's statement addressed his status with the university in past tense. The other suspect, also booked on an allegation of capital murder, was identified as Michael Lynn Davis, 20, of Charles County, Maryland.

☆ How much should you tip your barista?
▼ + stars: | 2022-12-17 | by ( Nathaniel Meyersohn | ) edition.cnn.com time to read: +8 min

There’s also often an option to leave a custom tip or no tip at all. Although consumers are accustomed to tipping waiters, bartenders and other service workers, tipping a barista or cashier may be a new phenomenon for many shoppers. Others feel guilty if they don’t tip or embarrassed if their tip is stingy. One barista in Washington State said that he understands if a customer doesn’t tip for a drip coffee order. Nearly 60% of Uber customers never tip, while only about 1% always tip, a 2019 University of Chicago study found.

☆ Starbucks workers are divided on the chain's new tipping system
▼ + stars: | 2022-12-07 | by ( Mary Meisenzahl | ) www.businessinsider.com time to read: +4 min

Starbucks is expanding its new credit card tipping system across the US. "Starbucks customers have multiple options for showing their appreciation for our store partners," the coffee chain told Insider in a statement. Workers that spoke to Insider said they averaged an extra $1 to $2 per hour in credit card tips. For workers who aren't sold on the new system, the problem is more about the customers rather than the tipping itself. A Starbucks spokesperson told Insider that the update was suggested by workers in discussion sessions with employees on pain points and ways to improve the experience.

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